OMniLeads
Open Source Contact Center Solution
Increased productivity through WebRTC technology.
Agile, simple and convergent agent screen.
No licences needed
CALL CENTER TECHNOLOGY
Open Source CC
We are the manufacturers of OMniLeads®, our GPLV3 Software for Call and Contact Centers (Contact Center Open Source), which allows you to implement and manage a Contact Center managing incoming and outgoing operations, with access to metrics, reports and indicators, real-time supervision of agents and other advanced QA features and contact and campaign management (ACD outbound, inbound, preview call center).
100% WEB
Within a 100% web universe, the different user profiles (agents, supervisors, administrators and clients) will be able to access OMniLeads® from any modern browser, as it does not involve the use of the typical "Softphone" desktop application, avoiding configuration on each agent workstation, all you have to do is access a web address (https) to be online and operating!
No Softphone No Phones!
USER CASES
Customer Service
Companies that want to manage and serve the communication channels they maintain with their clients.
Finances
- Management of debt portfolios (collections).
BPO
Customer Contact Services enterprises (BPOs)
Public Services
Center of attention providers of public services, and many more scenarios!
No licences needed
The user is freed from the typical restrictions of the traditional software licensing model, instead of them he can acquire (optionally) a manufacturer support service based on CI/CD (Continuous Delivery) and/or cloud operations contingency , taking a step further the quality that its own systems and infrastructure department already possesses.
REQUEST A DEMO
Contact our team of advisors to schedule a demo of OMniLeads.
How to implement OML?
OMniLeads puede instalarse gratuitamente sobre las distribuciones GNU/Linux. Toda la información necesaria para instalar y configurar nuestra aplicación está disponible en nuestro Official Documentation.
Where are we heading?
OMniLeads ® actualmente permite la gestión de todo tipo de contactación telefónica, esto es: Campañas Entrantes, Campañas Preview, Campañas Salientes Manuales y Campañas con discador predictivo (*), una completa suite de Reportería Avanzada y widgets web para Click2Call y Click2Video. Sin embargo, la siguiente serie de novedosos Addons está lista para salir al mercado: e-Survey PCS (Encuestas Post-Llamada), e-Survey ICS (nuestra propuesta de IVR Blasting) y Addon Wallboard (visor de contadores de rendimiento completamente web y customizable). El Roadmap 2023 contempla plugins de envío de Email y SMS, conectividad a Social Networks , Integración con WhatsApp® Business y un potente discador predictivo propio para seguir sumando características a la Comunidad.
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The Open Source Contact Center