I.C.S.

Interactive Contaact System.

Contact, Leave a Message, Deliver.

IVR y SMS Ready to Go! 


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by Freetech Solutions

¿WHAT IS ABOUT? 

Mass Contact Campaigns


ICS is a Web application that allows you to run telephone broadcast, telephone surveys, debt notifications, event reminders.

Allowing to save each received interaction, as well as redirect calls to extensions, queues or any destination of the customer switch (PBX) on each call contacted by the dialer.

From uploading a database of “excel” contacts to the system, users can in a few steps configure the “content” of the call and the expected responses of the interaction with the destination phone.

Multiple audios can be played on each call answered, ICS also allows you to launch audio generated by TTS (Text to Speech) so that each call can be customized by reproducing an audio componed by database information.

The application allows real-time monitoring of each campaign, as well as the execution of on-demand reports.

¿HOW IT WORKS?

Upload a Database

Upload your contact databases using web interface

Create a Message

Select pre-populated audios or write messages to be sent

Activate Campaign

Start your campaigns

Get Results!

Export your campaign results.

USE CASE

Notifications

Debt notifications in portfolio management processes (collections).

Telephone Sales

Telephone and Comercial Sales

Press One IVR Campaigns

IVR Campaigns

Medical Shifts

Recordatorios y Confirmación de turnos médicos.

Political Campaigns

Political campaigns.

Market Survey

Comercial Surveys.

100% WEB

woman in orange sleeveless top sitting on couch

100% Web and Friendly Environment


ICS is a tool that is well-learned using thanks to its intuitive interface, being able to implement TTS (text to speech) or ASR (voice recognition) when playing a message or interpreting a response.

A company will be able to see its automation and Contact level increased once it starts firing ICS campaigns.

More Info

CLOUD

$ 20.00

channel / month
  • IVR and SMS
  • Reports
  • Support 8/5
  • Availability 24/7

ON PREMISE

$ 4000.00

Permanent Activation
  • 30 Channels
  • Get access to all modules
  • ACD Integrations
  • Bonus Installation

ON PREMISE

$ 480.00

10 Channels
  • 10 Channels*
  • Get access to all modules
  • ACD Integrations
  • Availability 24/7

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