Telecentro S.A. It is one of the leading companies in the “Triple-Play” service offer (Internet, Telephony, Television), both for end customers and for companies and businesses. It has multiple Datacenters distributed in Capital and Province of Buenos Aires, with the objective of providing ample coverage to its subscribers.

The increase in telephone flow and the new digital trends caused several instabilities in the application processes, bottlenecks in database processes and load peaks with loss of packages in real-time engines. Scaling became a problem, and even more using an abstraction layer such as VMware.

Telecentro entrusted Freetech Solutions® with an Optimization Project, from which it was possible to migrate the services to a stable and secure technology, while providing advanced reporting modules with Quality Assurance management. This experience allowed raising Customer Satisfaction to outstanding levels.

Konecta's extensive experience in comprehensive BPO and Contact Center services worldwide allows them to build relationships of trust with their clients, aligning us with their strategies and establishing a single objective that is common to their interests.

In this way we accompany companies in the development of new projects directly linked to their core business, while they entrust us with key activities to increase and maintain their productivity at a time of crisis caused by COVID-19.

Konecta chose Freetech Solutions at a time when activities worldwide were suffering and conditioned by the pandemic. The Project managed to migrate the services to a stable and secure technology in the cloud (AWS) providing reporting, supervision, incoming and outgoing campaign modules through OMniLeads and deploying an integrated and reliable solution in record time.

EMI is one of the most important medical emergency companies in the city of Córdoba, whose maximum exponent was always the continuous technological innovation for the integrated medical service. It has operational bases that are strategically located to a national and international network, providing attention to its members 24/7 and anywhere in the country.

The growing demand for high quality services, as well as the search for efficiency in communication between “affiliates – health providers”, forced the entity to seek a robust (always online), flexible (easy to manage) solution and integrable (able to dialogue with their own systems). In addition, the need for extra tools that return productivity and efficiency to quality supervisors was evident.

With the help of Freetech Solutions®, the entity has achieved greater granularity in the reports and general metrics of the contact center. A High Availability scheme has also been implemented that allows it to be online at all times, maintaining 100% active monitoring of its services as a bonus. 

Geller Abogados is an Argentine-Mexican debt portfolio management company with more than 20 years in the market. With its three operations (Paraná, Buenos Aires and Mexico City), there are more than 600 agents ready to attend and manage debt portfolios of large and relevant accounts.

By remaining tied to expensive licensing schemes and low scalability, this scenario prompted the search for solutions (both local and international) that provide flexibility and efficiency in the management of the contact center. It was also required to expand the spectrum of tools that give the manager greater opportunities for action on their portfolios.

Their choice for Freetech Solutions® marked a before and after. WebRTC technology allowed minimizing all agent management to a web browser, with great benefits in terms of agility within the typical dynamics of resource exchange. In turn, the company gained contact capacity and as a result, greater management efficiency in terms of time and effectiveness.

Recupero Integral es una empresa que se especializa en recupero de deudas y prevención de mora.
Su servicio está desarrollado en distintos productos, financieros, bancarios y otros servicios.
Cuentan con un gran capital humano, con experiencia en el mercado de cobranzas, lo cual les permite alcanzar una gran efectividad de recupero.
Su visión siempre esta en contribuir a la prosperidad de nuestros clientes, mejorando día a día, y brindando un servicio de primer nivel.​

La Universidad Blas Pascal es una de las Instituciones más renombradas a nivel educativo en el territorio argentino, ofreciendo modalidades presencial y a distancia a sus más de 10.000 alumnos. Lleva más de 20 años en el ámbito de la educación superior y es una de las pioneras en materia de educación online, contando con más de 170 Centros Educativos distribuidos por todo el país.

La entidad ha estado utilizando un viejo sistema telefónico, cuyas posibilidades de escalamiento y personalización eran de las más limitadas y costosas. Su carencia en funcionalidades clave (reportería avanzada, grabaciones, integración con sistemas de gestión, respaldos, etc.) así como el continuo crecimiento del staff y del alumnado, volvieron necesaria la evaluación de una solución enfocada en mejorar las operaciones con estas nuevas funcionalidades, a un costo razonable. 

 
Luego de evaluar múltiples soluciones, Universidad Blas Pascal ha decidido una implementación de los productos de Freetech Solutions, con el objetivo de garantizar una migración paulatina, rápida y un “switching” transparente entre tecnologías.

El Banco de La Pampa SEM es una entidad líder en el ramo de Banca Privada y Banca Electrónica, que surge bajo la figura de Sociedad de Economía Mixta con el objetivo de dinamizar la economía regional. Cuenta con más de 50 sucursales, cubriendo necesidades y brindando paquetes de facilidades a clientes finales, empresas y accionistas.

La entidad contaba con un antiguo sistema telefónico licenciado, con prestaciones limitadas y pocos módulos relacionados, lo que dificultaba seguir el hilo de la conversación de los clientes. Sus módulos SIP resultaban costosos a la hora de interconectar Filiales y Sucursales, mientras que no convergían en materia telefónica.

Cuando el Banco de la Pampa eligió Freetech Solutions® para un proyecto “llave en mano”,se logró implementar comunicaciones unificadas de manera progresiva y segura, bajo esquemas de Alta Redundancia según normativa del Banco Central. La entidad obtubo gran nivel de autogestion con la implementación de motores de voz (Text To Speech) ampliando funcionalidades (por ejemplo, reproducción de saldos, consulta de cuentas, etc).

TCS (Total Care Saudi) is a leading medical insurance company throughout the Kingdom of Saudi Arabia. It is officially accredited by the CCHI (Council of Cooperative Health Insurance), managing more than 5 million cases per year. It currently serves in more than 170 countries.The vast years of experience demonstrated to Senior Management the need to drive the focus of attention towards personalization in the Customer Experience, taking into account the difficulties of the health sector. 

On the other hand, the infrastructure of the moment (mostly analog) prevented providing flexibility when it comes to climbing traffic.

When TCS chose Freetech Solutions®, it was able to make a quality leap in terms of “Contact Center”, providing quality managers with multiple tools and metrics capable of guiding the business process towards success.