Innovation Moving Forward
Discover why SEphir became the tool chosen by the most demanding companies in the BPO and Customer Experience segment.
Quality Guarantee
Based on more than 15 years in the market and driven by strong community support, Freetech Solutions developed SEphir as an Omnichannel Suite for Contact Centers with the aim of satisfying the needs of the most demanding and diverse customer service work teams.
Real Time Monitoring
Monitor your contact center performance in real time with agile assessment tools, a robust QA module, call monitoring, analytics tools, and take proactive action if a customer experience is determined to be negative. Ensure high contact center performance and enable your QA team to perform support while monitoring agent performance.
CRM Integrations
Easily integrate your management tool keeping track of your customers throughout the process.
CCaaS BENEFITS
Save Money
Having your Contact Center platform in the Cloud reduces costs. Without the need for investment in hardware or the need for professional IT staff.
Grow
Size the solution according to the needs of your project. Pay only for what you use and contract operations if necessary or double production when business demands.
Immediate ROI
See the results instantly. Benefit from fast implementation with no upfront costs. An investment without risks and immediate recovery.
Security
Having your Contact Center platform in the Cloud reduces costs. Without the need for investment in hardware or the need for professional IT staff.
Vanguard
The delivery of continuous improvements is one of the pillars in our platforms. SEphir users get regular updates at no additional cost, ensuring they are always at the forefront of technology.
Integrations
SEphir is designed to complement the main management tools (CRMs, ERPs, etc) in a transparent and effective way.