Custom Surveys

The PCS module allows you to parameterize surveys in order to measure the level of satisfaction with regard to the attention provided to your customers by contact center agents.
The questions are answered using the telephone keys (DTMF). In this way, your customers can answer a brief satisfaction survey once the call has finished, answering a series of basic questions ordered as required.
Get immediate visibility on the level of satisfaction of your customers served, in addition to having a direct link to each qualified call recording.