Application Program Interfaces (API)
Our telephone integration API implements a collection of functionalities that enable the integration between a company’s business logic and the universe of telephone service between the company and its customers.
From taking part in the decision of routing incoming calls, to invoking management systems in each connected call with the contact data, “smart actions” can be programmed using the API.
Click to Call events from management systems, or the tracking of recording calls are just examples of the full scope of Freetech Solutions® API.
A company can boost its management procedures by integrating the entire telephone system (customer service and / or customer contact) into its business logic.